RETURNS AND REFUND

This policy applies to all products purchased from www.sheeesh.us. We are confident that you love our products, however in the event that you would like to apply for a refund, please follow the processes set out below. Please note that if a return is sent without an RMA number, we may return the item(s) to you or charge you a restocking fee.

Refund

After you have initiated a RMA and we authorized you to Return the item(s) and we have received your item(s), we will inspect the item(s). We will then immediately after inspecting the item(s)notify you on the status of the RMA. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the refund typically within 14 days, depending on your card issuer's policies.

Postage

If your return has been authorized we will either issue you a return label or refund. When returning the item(s), please use the return label issued and keep the delivery receipt. If we offer you to refund your return postage expenses, and you choose an unnecessarily expensive shipping method, you may be obliged to reimburse us for the increased costs compared to a cheaper shipping method.

Customs, duties, and taxes

We are  not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

Late or missing refunds

If you haven’t received a refund within 14 days of us notifying you about your refund being issued, please, check your bank account again and contact your bank or credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us.

Cancellation 

You have the right to cancel your contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. 

In order to exercise your right to cancel  you must inform us by means of a clear notification (e.g. a letter sent by post or e-mail) of your decision to withdraw from our  contract. 

To comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the right to cancel  before the expiry of the cancellation period.

Consequences of the cancellation

If you withdraw from your contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. 

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. However, any banking fees or charges including but not limited to credit and debit card charges your card issuer may impose on us will be deducted from your refund. 

We may refuse to make a repayment until we have received the goods back or until you have provided proof you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.

Returns 

Standard Returns Policy 

Our standard returns policy for item(s) bought is 7 days and to qualify for a full refund the item must be:

• unused, 
• in its original packaging,
• in a resellable condition,
• accompanied by a valid proof of purchase, and
• returned to us within 7 days of purchase.

This Standard Returns policy applies to all unwanted item(s). To initiate a return, please follow our RMA process described below.

Cancellation Policy

If you are contracting with us as a consumer, you have the right to cancel your contract at any time up to 14 days after the day on which you receive your order. If you wish to cancel you must ensure that your order:

• remains as received,
• the package is unopened and not tampered with,and 
• in its original packaging.

To initiate a cancellation, please follow our RMA process described below.

Exchange Policy

If you wish to exchange an item, please follow our above outlined Standard Returns Policy. 

Damaged on Arrival Policy

If something is wrong with an item you have purchased from us, you are entitled to a refund, repair or replacement. Please note that a item to be considered as “Damaged on Arrival” must be: 

• broken or damaged or not of satisfactory quality,
• unusable or not fit for purpose,
• not what was advertised or does not match the description.

Please also note that a item can not be considered as “Damaged on Arrival” if:

• it was damaged by wear and tear, an accident or misuse,
• you knew about the fault before you bought the item,
• you have changed your mind.

If your item was received as “Damaged on Arrival”, please follow our RMA process described below within 7 days after the day on which you receive your order.

Wrong Product Policy

In the unlikely event that one or al of the item(s) you received is not what you ordered, please follow our above outlined Standard Returns Policy. 

Warranty

We warrant that the item(s) you have purchased from us will be free from defects in materials and workmanship for a period of two years from the date of delivery following the original purchase (Warranty Period).

If the item(s) fails to conform to this warranty we shall, at our sole discretion, either:

• repair or replace any defective item(s)(or part thereof); or
• accept the return of the item(s)and refund the money actually paid by the original purchaser for the item(s).

If the item(s)or a component incorporated within it is no longer available, we may replace the item(s)with a similar product of similar function at our sole discretion.

Any item that has either been repaired or replaced under this Warranty will be covered by the terms of this Warranty for the longer of sixty days from the date of delivery or the remaining Warranty Period.

This Warranty is non-transferable from the original purchaser to subsequent owners, and the Warranty Period will end at the time of transfer of any Product, where permitted by law.

RMA Process

Please follow the below steps:

• Contact us clearly stating the following:
• Your Order Number, Your Full Name and Delivery Address
• The reason for requesting a RMA
• We will either accept and/or authorize (or provisionally authorize subject to inspection) or reject the return claim and assign a RMA number for further dealings. 
• Upon return approval, the return handling process will be coordinated by us.